Shipping & Handling
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We offer delivery within 5-7 business days with Priority Mail through USPS. Please allow one to six business days for your order to be freshly made during this process. Orders are typically freshly made made quickly as soon as received. If you do not received your notification email regarding your order details of shipment after 6 business days, please email us at shealayneskincare@gmail.com
We offer a flat rate of $10.00 for shipping on all orders and FREE shipping on all orders over $75. Please allow 2-3 days for your order to be ship. Orders are shipped on business days only, Monday - Friday. Purchases will be shipped via USPS Priority Mail (United States Postal Service). We do not offer internationally shipping.
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Returns/Refund Policy
Due to that nature of our freshy handmade products, we do not process and do not accept returned product. All orders are guaranteed fresh. We make all orders fresh and handmade upon each order in small batches. In the event that your products arrived damaged, please email us at shealayneskincare@gmail.com, with photos of damaged products and order number, Upon confirmation of damaged products we will replace with you only being responsible for shipping charges of the replaceable products. If you find a problem with a product, that item has to be returned to us within 48 hours of receipt of your order. We are not responsible for items lost or damaged in transit with USPS. Shipping charges are not refundable or credited. No products refunds will be available. We strive to deliver 100% quality products and service. We want you to be happy with your purchase. If you are not satisfied with your order, please email us SheaLayneSkincare@gmail.com.
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Customer Service
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Phone and email product help and customer service support is available Monday - Friday from 10 am - 8pm. If you call during the weekend, please leave a message with your name and number. We will call you back at our first opportunity. Please allow 2-3 business days for email inquiries to be returned, as making handmade products for you is our specialty. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please email us at SheaLayneSkincare@gmail.com. We thank you for your time, attention and assistance.
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Our Products
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Our products are made by hand to provide the absolute finest and most beneficial natural skincare. Our products are vegan friendly. We formulate and mix our products to the highest standards. We hope you feel the quality to every detail that we put into making our creations for you. Every product of Shea Layne is handmade in small batches to ensure freshness. This is what makes our business unique and which allows us the ability to deliver you great products and exceptional quality. Please allow 2-5 days business days excluding weekend for your order to be made. If you need to change an order you have already placed, please contact us at 312-543-2494 or email us at SheaLayneSkincare@gmail.com. To expedite your request, please be as detail as possible as what your changes would like to be. We will do our best to accommodate your needs.